Pet hotel · 3 min read
A day at the PGH pet hotel
PGH's published boarding routine: private rooms, your pet's usual food, morning and evening cleaning, supervised activity and updates to arrange before booking.
By PGH Team · Published
A day at PGH's pet hotel in Subang Jaya is built around a private air-conditioned room, the pet's own food, supervised play-zone time and rooms cleaned and disinfected morning and evening. Dog Deluxe Rooms cost RM50 per night and Presidential Rooms RM80; cat rooms cost RM35 and RM60 respectively. These are published room rates, not an all-purpose quote for every care request. Before booking at Main Place Mall, USJ 21, explain feeding, handling and health needs, confirm any extra charges and arrange how you will receive updates. Photo or video updates are available on request through WhatsApp. Mall security operates around the clock, but that is a separate question from staff presence or owner camera access. This guide describes PGH's published facilities and routine, rather than a fixed clock-by-clock timetable or a claim that every guest settles in the same way.
Where does my pet rest?
PGH has glass-fronted private rooms, with Deluxe and Presidential sizes. Cat rooms include a litter tray, bed and scratching tree. Dogs and cats have their own rooms, with supervised play-zone arrangements.
| Room | Published price per night |
|---|---|
| Dog Deluxe, 3 × 3 ft | RM50 |
| Dog Presidential, 6 × 6 ft | RM80 |
| Cat Deluxe, 3 × 3 ft | RM35 |
| Cat Presidential, 6 × 6 ft | RM60 |
Prices checked October 2026. Confirm suitability, any sharing arrangement and extra charges before payment. Day care is RM35 for dogs and RM15 for cats, with collection by 7pm.
The photos on the dog hotel and cat hotel pages show existing PGH rooms and guests; room availability should be checked for your dates.
How is food and individual care arranged?
Bring enough of your pet's usual food for the stay and explain meal amounts and timing at check-in. Write down particular instructions so everyone is discussing the same requirement.
A special diet, medication or handling request needs agreement before booking. Do not assume that bringing a labelled medicine automatically means the team can administer it. Ask what can be accepted and whether there is a charge.
When are rooms cleaned and pets active?
PGH's published routine is cleaning and disinfection in the morning and evening, with supervised play-zone time included. The site does not publish a fixed activity duration or clock time for each pet.
Tell the team if your pet dislikes other animals or needs a particular arrangement. Confirm suitability rather than treating shared play as a requirement for every guest.
How can I see how my pet is doing?
Ask for WhatsApp photo or video updates and agree the arrangement when booking. Confirm timing, what the update covers and any charges.
A useful request concerns the individual pet: eating, activity or how they are coping. A photo is one moment, so follow up with specific questions if you need more context. Owner camera access and overnight staffing should be confirmed directly; 24-hour mall security does not by itself answer those questions.
What happens at check-in and collection?
Bookings are confirmed on full payment in advance. Read the hotel terms and prevention rules before paying, and confirm any special requests first. Pack using the first-stay checklist.
Check-out is by 7pm the following day; late collection is charged as an extra night under the published terms. At collection, ask about meals, activity and anything that needs follow-up. For questions to compare different providers, see choosing a pet hotel.
Questions we get asked
- What does the published daily routine include?
Private air-conditioned rooms, the pet's own food, morning and evening room cleaning and disinfection, and supervised play-zone time. Confirm specific care requests before booking.
- Are photos, live cameras and overnight staff the same service?
No. Requested WhatsApp updates, camera access, staff presence and mall security are different arrangements. Ask what PGH can provide, when and at what cost before paying.
- Does PGH guarantee a fixed feeding or play timetable for every pet?
No fixed clock timetable is published here. Explain your pet's usual feeding and care needs to the team and confirm what can be accommodated before booking.
Sources
Written by
The PGH team
Groomers and hotel staff at Pets Grooming Hotel, Main Place Mall, Subang Jaya. These guides are based on what we see on the grooming table and in the hotel every week. They are general advice, not a substitute for your vet.
